Refund Policy
We are committed to a fair and transparent refund process. Here's everything you need to know about how we process refunds.
Last updated: August 2026
GST NO: 27AACPS1497B1ZQ
Important: Refunds are processed only after the cancellation has been confirmed by our team as per our Cancellation Policy. No refund will be issued for no-shows or cancellations that fall outside the eligible window.
How the Refund Process Works
Submit Cancellation Request
Contact us via WhatsApp or email with your booking reference and reason for cancellation.
Eligibility Confirmation
We verify your cancellation request against our cancellation policy and confirm the refund amount.
Refund Initiated
Once confirmed, we initiate the refund to your original payment method within 3–5 business days.
Amount Credited
Refunds typically reflect in your account within 5–10 business days depending on your bank.
Refund Timelines by Payment Mode
| Payment Method | Timeline |
|---|---|
| UPI / Bank Transfer | 3–5 business days |
| Debit / Credit Card | 5–10 business days |
| Cash Payment | 1–2 business days |
| Net Banking | 5–7 business days |
* Timelines are indicative and may vary depending on your bank or payment provider.
Non-Refundable Situations
No-show (guest fails to arrive without prior cancellation).
Cancellation after the eligible window as defined in the Cancellation Policy.
Partial stays — early check-out by choice will not be eligible for a refund.
Service fees or booking assistance charges levied by Lonavala Gateway.
Bookings made on special, discounted or non-refundable promotional rates.
Rescheduling vs. Cancellation
In many cases, rescheduling your booking to a different date is a better option than cancelling. We can assist with date changes subject to availability. Rescheduling charges (if any) are typically lower than cancellation charges.
Contact us at least 48 hours before your booking date to discuss rescheduling options.
Questions About Your Refund?
Our team is available Mon–Sun, 9:00 AM – 8:00 PM.