Privacy Policy
LONAVALA GATEWAY (by Vidhi Tour & Travel) is committed to protecting your privacy and personal information.
Last updated: August 2026
GST NO: 27AACPS1497B1ZQ
This Privacy Policy describes how LONAVALA GATEWAY collects, uses, and protects your personal information when you visit our website or use our booking assistance services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
Name, phone number, and email address when you submit an enquiry or contact us.
Travel preferences such as check-in/check-out dates, number of guests, and budget.
Device and browser information collected automatically when you visit our website (e.g. IP address, browser type).
Any messages or notes you provide through our enquiry forms or WhatsApp.
2. How We Use Your Information
To respond to your booking enquiries and provide travel assistance.
To confirm availability and pricing with hotels, resorts, and tour providers on your behalf.
To send you updates related to your travel booking (via phone, WhatsApp, or email).
To improve our website and services based on usage patterns.
We do NOT sell, rent, or share your personal data with third parties for marketing purposes.
3. Sharing of Information
Your information may be shared with hotels, resorts, villas, or tour providers solely to facilitate your booking.
We may share data if required by law, court order, or government authority.
We do not share your data with advertisers or unrelated third parties.
4. Cookies & Tracking
Our website may use basic cookies to improve your browsing experience (e.g. remembering your session).
We do not use cookies for advertising targeting.
You can disable cookies in your browser settings, though this may affect website functionality.
5. Data Security
We take reasonable measures to protect your personal data from unauthorized access or disclosure.
All communications via WhatsApp and phone are end-to-end or operator-secured.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights
You may request access to the personal data we hold about you.
You may request correction or deletion of your personal data at any time.
You may opt out of any future communications by contacting us directly.
To exercise these rights, please reach out via phone or WhatsApp.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, including for the purposes of satisfying any legal or reporting requirements. Enquiry data is typically retained for up to 12 months.
8. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have questions or concerns about this Privacy Policy, please reach out to us.